Privacy Policy

Last updated: August 12, 2025

Controller: Mountrix / Agustin Wisky

Address: Villegas 1111, San Martin de los Andes, Argentina

Domain: mountrix.com

This policy applies to our websites, applications, and automations that interact with Meta products (e.g., Facebook Login, WhatsApp Cloud API), as well as any related services (together, the “Services”).

1. Data we collect

We may process the following categories of personal data:

Identifiers and contact: name, email, phone number, user IDs (e.g., Facebook ID), and public profile fields you allow us to access.
Transactional/operational data: messages and metadata processed via WhatsApp Cloud API (timestamp, sender/recipient numbers, message type), attachments you send us, delivery/read statuses.
Technical data: activity logs, IP address, user agent, device identifiers, and cookies/similar technologies on our site.
Content you voluntarily provide (support requests, forms).

2. Purposes of processing

Provide and operate the Services (including WhatsApp business messaging and Facebook authentication, if used).
Customer support, operational communications, and notifications.
Security, fraud prevention, and compliance with legal obligations.
Analytics and service quality improvement. Direct marketing only with a valid lawful basis.

3. Lawful bases

We process data in accordance with applicable law, including Argentina’s Law 25.326 and, where applicable, the EU GDPR, based on:

Consent (e.g., for marketing or certain integrations).
Contract performance or pre‑contractual steps (to deliver the Services).
Legitimate interests (security, minimal analytics, service improvement), balanced against your rights.
Legal obligations (responding to lawful requests or record‑keeping).

4. Meta Platform Data

When we use Meta products (e.g., Facebook Login, WhatsApp Cloud API), we only process “Platform Data” as described here and strictly as needed to operate the requested features. We do not sell this data or use it for purposes other than those stated.

5. Recipients and processors

We may share data with:

Infrastructure and operations providers (e.g., hosting, storage, monitoring).
Meta Platforms, Inc. and affiliates (for provisioning WhatsApp Cloud API and other Platform integrations).
n8n automations and required integration services to execute user‑requested flows.
Professional advisors (legal/accounting) and authorities where legally required.

We sign data processing agreements where applicable and require appropriate security measures.

6. International transfers

We may transfer data outside your country (e.g., to the United States or the European Union). Where required by law, we implement appropriate safeguards (e.g., Standard Contractual Clauses or other approved mechanisms).

7. Retention

We keep data only for as long as necessary to fulfill the purposes for which it was collected and to meet legal, contractual, or defense obligations. We then delete or anonymize it securely.

8. Your rights

You may exercise rights of access, rectification, update, objection, deletion, and portability (where applicable), and you may withdraw consent at any time.

To exercise your rights, email us at info@mountrix.com or follow our Data Deletion Instructions.

In Argentina, the AAIP is the data protection authority. You may seek information and file claims before that agency.

9. Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or alteration. However, no system is 100% secure.

10. Children

Unless otherwise stated, our Services are not directed to children under 13 (or the applicable age in your jurisdiction). We do not knowingly collect data from children without valid consent from their legal representatives.

11. Cookies and similar technologies

We may use cookies and similar technologies for operational and measurement purposes. You can manage preferences in your browser settings. If we use non‑essential cookies, we will seek your consent where required.

12. Changes to this policy

We may update this policy to reflect legal, technical, or business changes. We will publish the current version at this same URL and indicate the update date.

13. Contact

If you have questions about this policy or how we process data, email us at info@mountrix.com.

Annex: WhatsApp Cloud API

We use WhatsApp Cloud API to send/receive your messages at your request or for operational communications.
We do not use information obtained via WhatsApp for purposes incompatible with service delivery.
You can opt out at any time by sending “STOP” or contacting us.

This policy is a reference template and should be adapted to your specific operations. Legal review is recommended.